Canny

Centralize customer feedback and score requests to drive roadmaps

Freemium Some setup needed Web

workflow community #feedback-management#roadmap-planning#product-insights

About

Collect feedback from portals, support tools, and conversations in one place. Product and customer success teams use it to deduplicate requests, auto-summarize long threads, and push prioritized items into Jira. AI features—Feedback Discovery, Smart Replies, and Comment Summaries—cut the manual triage so you can ship what users actually ask for.

Editor's Take

We recommend Canny if you need a centralized feedback inbox with AI-assisted triage and clear Jira/HubSpot integrations — start on the Free plan to validate capture and AI duplicate-summarization before upgrading.

Key Features

Pipe support chats and portal posts into one board → duplicates auto-merged with Feedback Discovery
Paste a long comment thread → get a concise brief with Comment Summaries
Ask clarifying follow-ups on ambiguous requests → Smart Replies drafts targeted questions automatically
Score requests by ARR or account fields from HubSpot/Jira → a ranked backlog for planning
Start on the Free plan (25 tracked users) → evaluate capture and triage before scaling

Use Cases

A product manager triaging weekly requests and pushing the top issues into Jira for the next sprint
A customer success lead syncing HubSpot accounts to prioritize roadmap items by ARR impact
A founder running a public board to collect, deduplicate, and announce updates to early adopters

Try It Like This

1
Weekly triage to Jira sprint
Product manager collects incoming support tickets and portal posts into Canny → Feedback Discovery auto-duplicates and ranks by ARR/account data → export top-ranked items into Jira for the next sprint planning meeting.
2
CS-led ARR-prioritized backlog
Customer success syncs HubSpot/Intercom account fields into Canny → use score-by-ARR to surface high-value asks → push selected cards into a shared roadmap and notify stakeholders via Slack webhook.
3
Summarize long support threads
Paste a long comment thread or forward a support conversation into Canny → Comment Summaries generates a concise brief highlighting the core request and decisions → attach the summary to the feature request and tag the responsible PM.
4
Clarify ambiguous requests at scale
Enable Smart Replies for incoming ambiguous submissions → Canny drafts targeted follow-up questions for each request → CS or PM reviews and sends the clarifying questions automatically, reducing back-and-forth.
5
Public board for early adopters
Founder exposes a public feedback board for early users to submit and vote → Canny auto-merges duplicates and surfaces top-voted items with changelog updates → use the public roadmap and changelog to announce shipped items and close the feedback loop.

Pros & Cons

Pros

Centralizes feedback from portals and support tools with 50+ native integrations (API/webhooks available) — reduces scattered inputs into a single board.
AI features (Feedback Discovery, Comment Summaries, Smart Replies) automate duplicate detection, long-thread summarization, and clarifying follow-ups to cut manual triage work.
Free plan available to start evaluation (limited capture); paid tiers unlock broader boards, integrations, and prioritization by ARR/account fields.

Cons

Not a full project management system — teams must pair Canny with Jira, Linear, or similar tools to track implementation and sprints.
Free tier is limited (small number of tracked users/posts and boards), and pricing steps up noticeably between starter and growth plans.
Reporting/analytics are basic compared with dedicated product analytics platforms if you need deep usage metrics.

Getting Started

1 Sign up on canny.io and create your workspace (no credit card needed).
2 Connect Jira or HubSpot and set up your first public or private feedback board.
3 Import a few existing requests and watch AI deduplicate and summarize them within minutes.

Pricing

Plan	Price	Includes
Free	$0	Up to 25 tracked users; up to 100 tracked posts; 1 board; limited integrations
Starter	$79/mo	Flat-rate company pricing (billed annually per review)
Growth	$359/mo	Flat-rate company pricing (billed annually per review)
Business/Enterprise	Custom	Contact sales